Running a busy dental practice isn’t easy: making sure your patients are happy and your team is motivated and working efficiently, whilst consistently tracking and achieving your business targets, is no small order.
This is why we created the Customer Success Programme: to ensure you get the most out of your EXACT dental software by following practical business advice and best practice processes that impacts your results, whilst ensuring your team know how to use software tools that will boost practice performance.
Our Customer Success Consultants (CSCs) work with you and the rest of your dental team to help achieve your goals by identifying opportunities within your business metrics. Together, we find realistic, achievable targets across 15 Key Performance Indicators for you to work towards including: Private revenue, UDAs, Chair-time utilisation, Recall effectiveness and Workflow compliance. Your CSC will guide you through implementing best practice processes, all the while showing you how EXACT dental software can advance you towards top performance.
Whether a new or existing SOE customer, you will be assigned your very own CSC who will work closely with you for 12 months, through monthly 1-hour calls and ongoing support. It’s all included within your service fees; all we ask for is your time and energy as we work in partnership.
Speak to us and see what your practice could achieve
Our Customer Success team is made up of over 40 industry experts: all experienced in partnering with practices, understanding your challenges and supporting you to hit your targets. Connect with them below
Mitch owns a black dachshund called Lola. He practices Muay Thai kickboxing and Brazilian Jiu-Jitsu at a local club. Mitch says “I like my role as I get to create strong business relationships with clients and offer expert guidance, providing positive outcomes" Top tip from Mitch: take time to learn the systems and processes that your staff implement on a day to day basis, it is vital to improving.
Robert has been helping practices thrive for the last 26 year and yes, he still loves it! His second favourite activity is riding his Harley, which he does at any opportunity. Robert's top tip is : It’s not just about the data, it’s what we do with it that counts!
Charli is a self-proclaimed “crazy cat lady” to her 4 beautiful fur-babies. She loves spending her weekends cycling to the seaside with her partner and racking up their 10,000 steps. Charlie says:” hearing the passion oozing from my clients to come together and work towards building the perfect practice plan, is what l love about my job”. Charlie’s top tip– be the leader you wish you had.
Sean has a 15-year-old cat. When you ask Sean what he likes most about his role, he says: “ Being a CSC allows me to help customers use EXACT to its full potential”. Sean’s top tip: Make sure you are using the Care Manager to keep track of outstanding treatments.
