Business Insights Seminars

Educational Seminars

Software of Excellence has been running educational seminars for over five years; delivering a new topic each year to practices across the UK and Ireland. From Recall Effectiveness to Setting Targets, to this year’s Patient Experience seminar; our events are designed to allow you time out of the practice to really get you thinking about your current ways of working, and give you the insight and tools that will help drive your performance forward.

Putting the Patient Experience at the Heart of Your Practice

Understand how to implement a seamless patient journey that puts customer care first: enhance the patient’s experience at every touch-point and optimise clinical outcomes.

Understanding your practice workflow from a patient’s perspective is a vital component in running a really successful business. This seminar offers a thought-provoking insight into the impact your internal processes have on the experience and care you deliver to your patients. Using real-life scenarios, you will be encouraged to think about each individual touchpoint and realise how customer-centric your business really is.

This seminar qualifies for 1.5 hours verifiable CPD under development outcome A across the following learning objectives:

  • Understand the key touchpoints of when and how to communicate with patients both in and out of practice.
  • Discover how to better inform patients to help ensure they take up the treatment they need.
  • Provide a guide to help you judge your existing patient journey and set targets around improvement to ensure your team is following a customer-centric workflow.

Who should attend?

  • Principals
  • Practice Owners
  • Practice Managers


Food and light refreshments provided from 6:00pm onwards
Registration opens: 6:00pm
Seminar: 6:30pm – 8.00pm


Free to attend


Please use our event calendar to find a date and location that suits you best