When you choose a software solution from Software of Excellence, you open the door to a wealth of practice management expertise.
We are dedicated to working with you every step of the way, from implementing your new software using our well-proven implementation methodology, through to offering advice and training to help you get the most from your Software of Excellence solution.
Our highly trained support teams are focused on providing the best possible service. Using the latest technology and remote access tools, your support issues are resolved quickly and efficiently.
Our support teams have consistently exceeded customer expectations and ranked above industry standards:
- All support calls are answered by a qualified support technician – not an answering machine.
- Over 80% of support calls are resolved during the first phone call.
- Over 90% of support calls are resolved within 24 hours.
- Over 98% of support calls are resolved within one week.
The Software of Excellence support packages have been designed to meet your practice needs. These include immediate access to upgrades, unlimited support calls and useful tips and advice provided in our monthly newsletters.